Welcome to The Conflict Tool Box blog.  Tips, articles, and useful links are regularly added to support you in resolving conflicts, so keep checking in to see what’s new.

If you like the blog and would like notification of new postings, click on the ‘Sign me up’ button to register your email address, or follow Mediation Matters NZ on Facebook, and visit www.mediationmatters.co.nz for more information on Conflict Coaching, Mediation, Facilitation, or Skills Training.

Fiona White has the ideal manner for a conflict resolution practitioner – calm, patient, and a very good listener. She asks just the right questions to empower her clients to find their own solutions.

With over 20 years professional experience in education, management, commerce, industry, recruitment and customer care in the UK, France and New Zealand, Fiona has a great understanding of the costs and benefits of conflict. Her mission is to share her conflict resolution knowledge and skills as widely as possible. Fiona is based in Auckland (New Zealand), where she has her own Mediation and Conflict Coaching practice – Mediation Matters – and holds a ‘Conflict Clinic’ one day a week at the local Citizens Advice Bureau. She enjoys a balance of community and commercial work.

Much of Fiona’s conflict work is based around Nonviolent Communication (established by Marshall Rosenberg) – a way of communicating within ourselves and with others in a
non-judgemental, non-threatening manner.

NVC provides us with the most effective tools to foster health and relationships.”  Anthony Robbins, Awaken the Giant Within

Mediation Matters


  Content from The Conflict Tool Box, published by Mediation Matters


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